Frequently Asked Questions
Everything you need to know about your journey to radiant skin.
How long will it take to receive my skincare order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for faster delivery.
What is your return policy for opened products?
Due to the medical-grade nature of our products, we can only accept returns on unopened and unused items within 30 days of purchase. If you experience an adverse reaction, please contact our clinical team.
Are your products safe for sensitive skin?
Yes, we curate a wide range of dermatologist-tested products specifically designed for sensitive skin. We recommend checking the ingredient list on each product page or booking a virtual consultation.
Do you offer international shipping?
Currently, Totality Medispa & Skincare ships to customers within the United States and Canada. We are working on expanding our shipping zones in the near future.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are the products sold online the same as those used in your Medispa?
Absolutely. We sell the exact professional-grade formulas used by our aesthetician team during in-office treatments to ensure you can maintain your results at home.